We aim to respond to all inquiries within **72 hours**. Premium plan users receive prioritized support.
Search Knowledge Base Articles
What is your support response time?
Did you find this article useful?
Related Articles
-
What types of monitoring do you offer?
We offer comprehensive monitoring solutions: 1. **Uptime Monitors**: Track websites, servers, and ... -
How often do you check my monitors?
Check frequency options depend on your plan: - **1 minute** (fastest) - **5 minutes** - **30 minute... -
Where do you check my monitors from?
We check your monitors from **15 global locations** across: - 🇺🇸 **USA** - 🇮... -
What triggers an incident?
An incident is triggered when a monitor check fails based on your configured settings. This could b... -
Can I customize what triggers an incident?
Currently, incident triggers are based on standard monitoring criteria. Custom thresholds and advan...