Search Knowledge Base Articles

What support channels do you offer?

We provide comprehensive support through:

- **Email**: support@sociostacks.com

- **Live chat**: 24/7 availability

- **Contact form**: [https://onelink.sociostacks.com/contact](https://onelink.sociostacks.com/contact)

- **Support portal**: [https://sociostacks.com/support.html](https://sociostacks.com/support.html)

What types of monitoring do you offer?

We offer comprehensive monitoring solutions: 1. **Uptime Monitors**: Track websites, servers, and ...
How often do you check my monitors?

Check frequency options depend on your plan: - **1 minute** (fastest) - **5 minutes** - **30 minute...
Where do you check my monitors from?

We check your monitors from **15 global locations** across: - 🇺🇸 **USA** - 🇮...
What triggers an incident?

An incident is triggered when a monitor check fails based on your configured settings. This could b...
Can I customize what triggers an incident?

Currently, incident triggers are based on standard monitoring criteria. Custom thresholds and advan...