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1.A. Online payment If you'd like to pay by credit card, your name and address must match exactly with the name and billing address on your credit card. This is to protect you from credit card fraud. We support all major credit card and secu...
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In the rare cases when a client has a problem with some of our scripts we need to cooperate with the hosting company where website is hosted in order to confirm what is wrong and how to fix it. Unfortunately many times the f...
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The main reason to use such a support system is to avoid spam filter problems. We've used email in the past but many of our clients had problems sending or receiving emails. Due to the high number of SPAM messages these days...
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INSTALLATION INSTRUCTIONS
1unzip the ZIP file in a folder on your computer.
2upload all files in a folder on your website. Please note that you can upload the files in any folder but we will use "script" folder name in the in...
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If you do decide that Socio Stacks is not for you and want to cancel your account, please email our support team for assistance. We will take care of your request promptly, our team will reply with a cancellation confirmation to ensure the p...
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The Socio Stacks system automatically assigns account credentials, however, members are easily able to update their own password. To do so, please login to your Socio Stacks account and navigate to "Account Settings" on the left-hand side of...
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If you forgot or misplaced your credentials, navigate to the login portal here. Then, click on the "Forgot Your Password?" to retrieve the information. Please note: If you are still having issues or do not receive your password reset link pl...
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While we'd like to say that our launches are flawless. One of these hiccups might be that you did not receive an emai...
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Our support team typically responds within 72 hours. We prioritize tickets based on urgency and plan level. Premium plan users may receive faster response times.
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Yes! We provide onboarding and setup assistance to help you get started. Our team can guide you through the initial configuration and answer any questions you may have.
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Comprehensive documentation is available at:
- [Documentation Center](
https://sociostacks.com/contentclub/home/documentation)
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Yes! We provide video tutorials for all our products and features. You can find them on our website and through your account dashboard.
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Even though our platform requires no technical knowledge, our support team is available to assist with any questions or issues. Submit a ticket or contact us through any of our support channels.
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Absolutely! We welcome feature requests and user feedback. Contact us through our [contact form](
https://onelink.sociostacks.com/contact) with your suggestions.
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Yes, we can provide training and onboarding sessions for teams, especially for Institutional and Custom plan users. Contact us to arrange training for your organization
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Our products are licensed per domain. Each license allows you to use the service on one specific domain or website.
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Each domain requires its own license. For multiple domains, you'll need to purchase additional licenses or contact us about multi-domain plans through our [Custom plan](
https://onelink.sociostac...
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Yes! White-labeling is available, allowing you to rebrand our solutions with your own logo, colors, and company identity. This is particularly useful for agencies and resellers.
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If you plan to use our solutions commercially (selling services to clients, offering white-label solutions, etc.), you should join our [Reseller Program](
https://sociostacks.com/reseller.html...
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If you plan to use our solutions commercially (selling services to clients, offering white-label solutions, etc.), you should join our [Reseller Program](
https://sociostacks.com/reseller.html...
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We offer an affiliate program where you can earn commissions by referring customers to SocioStacks. Learn more on our [Affiliate page](
https://sociostacks.com/affiliate.html)....
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- **Affiliate Program**: Earn commissions by referring customers to our platform
- **Reseller Program**: Purchase licenses at whole...
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Yes! We have comprehensive partner programs for agencies, consultants, and businesses. Visit our [Partner page](
https://sociostacks.com/reseller.html) for more information....
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Yes, we take data security seriously. Our cloud-based platform uses industry-standard security measures to protect your information. For detailed information, review our [Privacy Policy](https:/...
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Yes! We offer API access and integrations with popular third-party tools. Check our [API documentation](
https://sociostacks.com/api.php) for technical details.
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Yes! SocioStacks is available globally. Our cloud-based platform can be accessed from anywhere with an internet connection.
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Our complete terms and conditions are available at:
- [Terms of Service](
https://sociostacks.com/terms.html)
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Yes! We believe in giving back to the community. Learn more about our charitable initiatives on our [Charities page](
https://sociostacks.com/charity.html).
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Gesture Club is our loyalty program offering special benefits and perks to our valued customers. Learn more at [Gesture Club](
https://sociostacks.com/gestureclub.php).
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No problem! Contact us through:
- Email: hello@sociostacks.com
- Contact Form: [
https://onelink.sociostacks.com/contact](...