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    • Can I use Virtual Tour for free?

      12-01-2026 09:49:07
      Of course you can. Virtual Tour offers a sophisticated VR Editor App and a plethora of customization options that you can use to build your virtual tours. All Virtual Tour features except for some Premium ones like "floating arrows navigation", "c...
    • I am an existing user under a Free plan. My account exceeds the maximum total allowed number of panoramas which is 5. What will happen?

      12-01-2026 09:53:28
      Nothing. Your tours will keep running normally and you will have full editing capabilities, but you will not be able to add new panoramas or replace panoramas while on a Free account. In order to remove the limit and be able to upload more panoram...
    • Do you provide a documentation for your platform?

      12-01-2026 09:54:04
      There is a full documentation inside the app. You just need to register your free account with Virtual Tour and then create your first tour. Click the launch vr editor app and you will find the help center inside....
    • Is there a limit on the panoramas I can upload in my account?

      12-01-2026 09:54:32
      You can upload an unlimited number of panoramas for your account with a max number of 200 panoramas per tour while on the Essentials plan. But, there is an upload limit of 5 panoramas per account while on a Free plan....
    • Can I remove Virtual Tour logo from my tours?

      12-01-2026 09:54:58
      Even under Virtual Tour Free plan you can still create your Virtual Tours with your custom branding. From the Tour Embed and Customization options just turn off the Virtual Tour "Copyright Credits"....
    • Who owns the copyright of the content I post to Vr Sortie s?

      12-01-2026 10:03:36
      Of course You! By posting content to Vr Sortie s, you retain any and all of your rights to your content. For further details, please refer to our Terms & Conditions....
    • What payment methods do you offer?

      12-01-2026 10:05:13
      Virtual Tour accepts any type of card (credit, debit, 3D Secure, e.t.c.). All payments are securely processed through Stripe. Virtual Tour does not store your card details in any case. In your bank statement, you will see a payment for "360COB, IN...
    • What billing cycles do you offer?

      12-01-2026 10:05:46
      We offer 2 billing cycles, either monthly or yearly....
    • Can I change my billing cycle?

      12-01-2026 10:07:18
      You can switch from monthly to yearly anytime, but from yearly to monthly only during the last month of the yearly billing cycle....
    • How do I renew my subscription?

      12-01-2026 10:08:05
      Your subscription is automatically renewed at the end of your plan's billing cycle. Just be sure that your default payment method stays valid....
    • Can I cancel my subscription?

      12-01-2026 10:08:53
      Yes you can. Go to "My Account » Subscription" and choose “Free Plan”. Your subscription will be active until the end of your billing cycle and after that date, it will be downgraded to free....
    • Do you offer a refund in case of cancellation?

      12-01-2026 10:09:28
      No we do not offer refunds. Download & Self-host tours...
    • Can I download an ads free tour and host it on my own?

      12-01-2026 10:10:05
      Yes you can. In the "Customize & Embed" options there is a Download button. Click on it and follow the instructions....
    • How much does it cost to download a tour?

      12-01-2026 10:10:38
      Under the Free Plan the cost is $10 usd per download. Under the Essentials plan there are 2 options depending on the billing cycle. If you have a monthly billing cycle the price is $5 usd while with a yearly billing cycle it is completely free. Th...
    • After purchase when my Tour File is ready to download?

      12-01-2026 10:11:11
      It usually takes 5 - 10 minutes for Virtual Tour to process your Tour File and make it ready to download. We let you know via email when ready....
    • What type of file do I get after purchase? How do I run it?

      12-01-2026 10:11:44
      After purchase, Virtual Tour creates a .zip file containing all your Tour Files. You just need to unzip it and upload all folders & files either to your local server for offline use or website for online use. Find further instructions on this ...
    • Can I make custom changes to the downloaded file?

      12-01-2026 10:12:11
      Of course you can. Moreover, in the downloaded files you will see a "themes" folder. This folder contains all the "look & feel" of your tour, which you can customize according to your needs. Vr Sortie s, though, does not offer support to your ...
    • I have lost my Tour Download File. Can I download it again?

      12-01-2026 10:12:38
      All your Tour Download Files are securely stored in your Virtual Tour account. You can view them & download again anytime through "My Account » Downloaded Tours"....
    • I have made a change in my Tour and need to download again. Will I also pay again?

      12-01-2026 10:13:06
      Unfortunately, yes. Your Tour Download File is a copy of your tour as seen Online at the exact time you purchase it. But you can benefit from unlimited and free downloads under the Essentials plan with a yearly billing cycle...
    • There is an update to Virtual Tour (new feature, new functionality, etc.). Will this be adapted to my previous downloads?

      12-01-2026 10:49:43
      No. You will have to download a tour again in order to adapt all changes & updates to Vr Sortie s....
    • What means of payment do you use? How is the payment shown in my credit card statement?

      12-01-2026 10:50:25
      Virtual Tour accepts any type of card (credit, debit, 3D Secure, e.t.c.). All payments are securely processed through Stripe. Virtual Tour does not store your card details in any case. In your bank statement, you will see a payment for "360COB...
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