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We offer comprehensive monitoring solutions:
1. **Uptime Monitors**: Track websites, servers, and ports availability
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Check frequency options depend on your plan:
- **1 minute** (fastest)
- **5 minutes**
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We check your monitors from **15 global locations** across:
- 🇺🇸 **USA**
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An incident is triggered when a monitor check fails based on your configured settings. This could be:
- Website returns an error (4xx, 5xx status codes)
- Serv...
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Currently, incident triggers are based on standard monitoring criteria. Custom thresholds and advanced trigger options are available in our Custom Plan.
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Our monitoring is highly accurate with checks from multiple global locations. We use enterprise-grade infrastructure to ensure reliable results. If a check fails, we verify from multiple locations before triggering an incident to avo...
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Yes, there is a **1,000 MB bandwidth limit** to ensure fair usage across all users. This is more than sufficient for standard monitoring needs.
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Server monitoring tracks resource usage on your Linux, Windows, or MacOS devices including:
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When you create a server monitor in your dashboard:
1. Choose your operating system (Linux, Windows, or MacOS)
2. Installation code will be generated automatic...
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We support all major operating systems:
- **Linux** (all major distributions)
- **Windows** (Windows Server...
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Yes! Server monitoring is available on all plans, including the Free Plan. The number of servers you can monitor depends on your plan le
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You'll receive instant notifications through your chosen channels when monitors fail or recover. We support 13 different notification methods.
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We offer **13 notification integrations**:
1. **Email** - Beautiful HTML email alerts
2. **Web...
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Yes! All 13 notification channels are available on all plans, including the Free Plan.
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The number of notifications you can configure depends on your plan. You can set up to **10 notification handlers** per plan.
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No, SMS and phone call notifications are included in your plan with no additional per-notification charges.
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Yes! You can configure multiple notification handlers and receive alerts through all your preferred channels simultaneously.
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Status pages allow you to display your monitor statistics transparently and beautifully to your visitors. Show uptime percentages, incident history, and real-time status updates.
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- **Free Plan**: 1 status page
- **StartUp Plan**: 1 status page
- **Institutiona...
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Yes! Custom domain support is available and completely optional. You can:
- Use our provided subdomain (e.g., `yoursite.uptime.sociostacks.com`)
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No! Custom domain support is included in all paid plans at no extra cost.
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Yes! Password protection is included in all paid plans, allowing you to restrict access to authorized users only.
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Yes! The "Removable branding" feature is included in StartUp, Institutional, and Custom plans, allowing you to white-label your status pages.
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Absolutely! You can customize:
- **Colors and styling** (Custom CSS)
- **Custom JavaScript** for advanced f...
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Yes! All status pages include:
- Visitors and pageviews analytics
- Historical uptime statistics
- Incident history...
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Yes! We take data security seriously:
- All data is encrypted using SSL/TLS
- Regular backups ensure data safety
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We store monitoring data for **360 days** (approximately 12 months) across all plans. This gives you a full year of historical data for analysis and reporting.
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Yes! You can export your monitoring data for backup or analysis purposes through your dashboard.
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No, all plans include the same **360 days data retention** period for both monitoring data and status page statistics.
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Heartbeats help you monitor Cron jobs and scheduled tasks to ensure they're actually running. If a heartbeat isn't received within the expected timeframe, you'll be notified that your scheduled task may have failed.
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### How many heartbeats can I monitor?
- **Free Plan**: 1 heartbeat
- **StartUp Plan**: 1 heartbeat...
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DNS monitoring tracks changes to your domain's DNS records. You'll be notified if any DNS records are modified, helping you detect unauthorized changes or DNS hijacking attempts
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We send alerts **30 days before** your SSL certificate expires, giving you plenty of time to renew it and avoid service disruptions.
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We notify you **30 days before** your domain registration expires, so you can renew it before losing your domain.
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Yes! You can configure:
- Custom request methods (GET, POST, PUT, DELETE, etc.)
- Custom request body
- Basic authenticati...
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Yes! You can set up monitors to check for specific content in the HTTP response, ensuring your page displays correctly.
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Yes! API access is available on:
- **Institutional Plan**: Full API access included
- **Custom Plan**: Full...
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Our fully-featured API allows you to:
- Manage uptime monitors
- Control DNS monitors
- Manage server monitors...
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The API uses **API key authentication** for secure access. You can generate and manage your API keys from your account dashboard.
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API rate limits are set based on your plan. Custom Plan users can request higher rate limits based on their specific needs.
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Yes! We offer **16 free web utility tools** that anyone can use without an account:
1. **DNS Lookup** - Find A, AAAA, CNAME, MX...
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Yes! All plans include team collaboration features:
- **Free Plan**: 1 team with 2 members
- **StartUp Plan**...
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Projects are an easy way to organize and categorize your managed resources. Group related monitors together for better organization and management.
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- **Free Plan**: 1 project
- **StartUp Plan**: 1 project
- **Institutional Plan**...
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We provide comprehensive support through:
- **Email**: support@sociostacks.com
- **Live chat**: 24/7 availa...
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We aim to respond to all inquiries within **72 hours**. Premium plan users receive prioritized support.
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Yes! We offer onboarding assistance to help you get started with the platform. Our team will guide you through setup and answer any questions.
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Yes! All users, including Free Plan users, have access to our support channels via email and live chat.
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Currently, we do not offer phone support. However, our email and live chat support are available 24/7 to assist you.
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You can cancel your subscription anytime through your account settings. Select "Cancel anytime" option - no questions asked, no penalties.
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If you cancel a paid plan:
- Your services remain active until the end of your billing period
- After expiration, your account converts to the Free Plan...
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Currently, we don't offer subscription pausing. However, you can cancel and reactivate anytime. Your historical data will be preserved for 360 days.
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You can request account deletion through your account settings or by contacting support. Please note that account deletion is permanent and cannot be undone.
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We focus on three key areas:
1. **Simplicity**: User-friendly interface, no technical skills required
2. **Perfo...
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We use enterprise-grade infrastructure with 99.9% uptime. Our multi-location checking system ensures accurate monitoring and minimizes false positives.
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Yes, you can monitor any publicly accessible website or server. However, ensure you have permission if monitoring resources belonging to others.
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Currently, we offer a progressive web app (PWA) that works beautifully on mobile devices. You can install it directly from your mobile browser for an app-like experience
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You can subscribe to web push notifications through your browser. Enable them in your account settings to receive instant alerts on your device.
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Our platform combines:
- **Affordable pricing** with no hidden costs
- **Multiple monitoring types** in one...
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Ready to start monitoring your digital assets?
1. **[Sign up for free](
https://uptime.sociostacks.com/register)**...
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